COVID-19 Compliance

COVID-19 Compliance

If you have any of the Coronavirus symptoms:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of taste or smell

You should self-isolate and get a test.

For more information regarding COVID-19 use the links below:

NHS Coronavirus Advice Coronavirus Guidance


It was due to the Covid-19 pandemic that Coldharbour Mill was forced to close back in March 2020. At this time we knew very little about this new virus and the best practices to keep people safe.

Now, over a year later, we have a much better idea of how we can interact safely with just a few precautions in place and we will be basing our response on the prevailing government restrictions at that time.

Reduced Capacity & Timed Tickets

We have reduced the capacity of the Mill and have creating bookable time slots for tickets.

These tickets can be booked online or over the phone in advance, as well as being available on the day. However, we do encourage booking online in advance to avoid disappointment.

This means that we can effectively manage how many people are on site, meaning there will be plenty of room for social distancing and viewing the exhibits without feeling rushed!

As restrictions start to ease we will start increasing capacity and allowing for more flexible entrance timings.

Hand Sanitisation & Additional Cleaning

We have scheduled additional cleaning of higher traffic areas such as toilets & Café area. In addition to this we have installed additional hand-sanitisation points around the site so that hands can be sanitised before entering a new area of the site or exhibition area.

Face Coverings

Wearing face coverings is once again mandatory in Museums given new government guidance.
Though we are aware those with certain conditions may be unable to wear a covering, we do encourage all those who can to wear one.

Face coverings will be required unless seated in the Café while eating/drinking.

There will be additional disposable coverings available from visitor services & the café.


Hand Sanitisation

There are already handwashing facilities on site in our toilet block and volunteer break room. In addition to these we have installed 15 Hand Sanitisation Stations in other areas of the mill.

The first of these stations you will encounter is when coming from the car park across the bridge. All volunteers are advised to sanitise their hands upon arrival and on a regular basis while on site

Face Coverings

Face Coverings are now mandatory in our Museum and Retail/Café Spaces – unless sitting down in the Café to eat or drink.


PPE is already provided to teams who require this for specific jobs. We will continue to provide this specific PPE, as well as Gloves for all outdoor teams and disposable face masks will be available for those who do not have access to their own.

Full Guidance can be found below along with Risk Assessments for specific volunteer teams:

Full Staff & Volunteer Guidance

Risk Assessments:
Outdoor Working
Shop & Café